Contact forms put a buffer between you and the person trying to reach you. Instead of a direct conversation, messages are dropped into a queue whose behavior is often opaque: maybe there’s a confirmation, maybe not; maybe someone reads it, maybe no one does. This distance is sometimes intentional, but people can usually tell. Faced with uncertainty, they either abandon the form or try again somewhere else. And because forms force communication into predefined boxes, they narrow what people say. Context gets shaved off, attachments feel awkward, follow-ups are unclear, and when nothing comes back, it’s hard to tell whether the message was ignored or simply lost.
Email avoids most of these problems by being boring in the right way. It gives both sides a shared record and familiar tools for managing conversations, without extra systems to maintain or fragile pieces that can quietly fail. People can explain themselves fully, attach what matters, loop in others, and see when a conversation has actually ended. If your goal is to hear from people, a visible address and a willingness to answer it is often enough.